Front-end Developer

Marylou R. Martirez

I am an IT Professional with holistic knowledge of software development and design. I am also very eager to learn new things and work with diverse people in the industry.

Projects

  1. https://barbershop.goit.global/ dashed line picture [ HTML5, CSS3 ]
  2. https://cryptohub.goit.global/ dashed line picture [ JavaScript ]
  3. https://kidslike.goit.global/ dashed line picture [ React.js, Node.js ]

Work Experience

Remote Desktop Engineer HP Enterprise

2011 - 2013 | Philippines

  • Configured hardware, devices and software to set up work stations for employees.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Creates fix or programs that will resolve a usual problem.
  • Handles ticket for incidents and make sure to resolve it as soon as possible.
  • Coordinates with different level of supports like network or server teams.

Service Desk Analyst HP

2010-2011 | Philippines

  • Testing a company's information technology systems and services to ensure they're performing effectively.
  • Responding to and resolving any client questions via email messages and phone calls.
  • Prioritizing important customer queries and escalating high-level questions to executives and senior team members.
  • Performing system updates, maintenance procedures and other installations to prevent any unexpected or inconvenient service interruptions.
  • Creating FAQ guides and training materials to support customers facing common technical issues.

Call Center Agent Sitel

2007 - 2010 | Philippines

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Front liners for microsoft customers technical issue.

Education

Ateneo De Naga University

Bachelor Of Computer Engineering

1997 -2001 | Philippines